FAQ

How do I take care of my globe?

First and most important, keep it out of direct sunlight.
Sunlight shining through the water acts as a magnifier lens and can cause a fire.
Sunlight can also cause the water in the globe to turn color
Dust it with a soft cloth.  Glass cleaner is fine on the globe.
Our globes are made of glass and are not toys for children.

What are the globes made of?

The globes are glass and the bases are hand cast resin.

Do you make custom globes?

Yes we do. Please visit the Custom pages accessible through this website for more information.

Do the globes come on the base?

Yes, they are permanently attached to the base.

How big are they?

Our globes overall dimensions 4’  W x 4’  L x 5" H.

Our mini globes overal dimensions 1.75" W x 2.25" H

How much do they weigh?

They weigh 2.2 lbs.

A set of four mini globes weigh 2.75 lbs.

What's the snow made of?

We use a proprietary recipe for our snow. When it is mixed with glitter, we call it flitter!

Where are they made?

They are designed in Vermont, and sculpted in California.  They are individually made and hand painted by two small, family owned factories in China.

What's the liquid inside?

The liquid is mostly purified water with some anti-freeze and a small amount of anti-bacterial mixed in.

What's the base made of?

The base and the interior scene are both made from cast resin.

Do the globes play music?

Our globes do not play music.  We choose to focus on the interior as a work of art and the base as a pedestal.

Where do you ship from?

We ship from our warehouse in San Francisco CA.

Do you ship internationally? 

Yes. Please contact us if you need additional help with your order.

Do they come in a box?

Yes, each globe is well packaged in a cushioned gift box.

Can you personalize the globes?

That is a service we can provide.  Please contact us for more information and pricing.

Will the globes freeze?

We hope not!  That's why we put anti-freeze in them.  However if left out in very cold weather, they will slowly freeze. This may take up to 6 hours.  Sometimes if the weather at the ship to address is extremely cold, we might wait until it warms up a bit and it is safe to ship them.  We will notify you if that is the case.

How often do you come out with new designs?

Each year we add to the collection in the spring and in the fall.  Many of our globes are limited editions, so when they are gone, they are gone until we decide to revive them.

Do you repair broken globes?

No, I'm sorry we do not offer that service.

Since your globes are round, do they bounce?

No, as one of our customer's 3 year old son discovered.

Can you make a globe with my cat in it?

Sure, we can make a single globe, but it's pretty expensive.

Can I include a gift card?

Not at this time.  Soon you will be able to write a message for us to include with your gift.

Can I return my globe?

Of course we would be sad to see you do so, but if it is unopened and the box is not damaged,you can send it back for a refund minus the original shipping charges.

My globe arrived damaged or broken, what can I do?

Though this rarely happens, please let us know immediately. If you can send a quick photo for our records that would help.  We will send out a replacement globe immediately.